Return & Refund Policy

Updated on

Eventforce.ai ("we," "our," or "us") is the software platform of Veloscope, a government-registered entity. This Return & Refund Policy explains our approach to refunds for digital services and purchases.

Since we only provide digital services, traditional returns do not apply. By using Eventforce.ai, you agree to the terms of this policy, alongside our Privacy Policy and Terms & Conditions.

Definitions and Key Terms

  • Company: Eventforce.ai, the software platform of Veloscope (B201, Purvi Lotus, Hosapalya Main Road ITI Layout, Bengaluru, Karnataka).
  • Customer: Any company, organization, or individual that signs up or uses Eventforce.ai’s services.
  • Service: The digital services provided by Eventforce.ai, including FR/OCR-based image identification and downloads.
  • Website: https://eventforce.ai
  • You: A person or entity registered with Eventforce.ai to use the Services.

Refunds

Refunds are applicable only in limited cases, such as:

  • Duplicate payment transactions
  • Technical failures where the service was not delivered
  • Organiser-approved refund requests in specific cases

Once a digital service (such as an image download) is successfully delivered, it cannot be returned, exchanged, or refunded. If a refund is approved, it will be processed back to the original payment method within a reasonable time frame.

No Returns or Exchanges

  • No returns of delivered digital downloads
  • No exchanges of digital services

International Orders

Our policies apply globally. Refunds are only available for duplicate transactions or technical failures.

Changes to This Policy

We may update or amend this Return & Refund Policy to reflect changes in our services. Continued use of Eventforce.ai after such changes indicates your acceptance.

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